What impact Chatbots make on Human Resources?

 

What impact Chatbots make on Human Resources?

A correctly configured Bot with useful information will help improve the relationship with your work team, in addition to improving the Employee Experience, with the help of Artificial Intelligence! Employees are very important to the company, to strengthen the company's finances, provide good service to customers and develop ideas.

We can have fabulous projects for the growth of the company, but within the company, we do not improve our processes, nor do we listen to our collaborators, our projects will be destined to fail. Now the employee is placed at the center of the business, since happy employees generate happy clients, the Work Culture must evolve.

 

Employee Centricity is to place the Employee in the Center of the Organization to involve, motivate and empower them, in order to improve their productivity and your Brand as an Employer. The Human Resources Managers have different activities in their day to day, let's add the unforeseen, pending and time limits, it becomes chaos, right?

Let's learn from new generations, let's apply reverse mentoring, let's exchange knowledge, let's continuously improve, let's get out of our comfort zone.

WE MUST CONTINUOUSLY IMPROVE, BE HUMBLE, BOLD AND VISIONARY, DISCARD OUR HUMAN CAPITAL, IT WILL LAG US BACK IN THE MARKET, IMPROVE THE EMPLOYEE EXPERIENCE, IT ALSO IMPLIES TO APPLY BETTER CORPORATE PRACTICES!

Human Resources departments have relied on Bots to implement automated processes, since a Chatbots can attend and interact with candidates and employees 24/7, reduce administrative burden, improve communication, reduce calls and emails, contribute to training of the collaborators, we can innovate through Artificial Intelligence.

Communication tools have evolved, we need to be more efficient, according to Bots expert, Data Scientist, HCI Researcher (Human Computer Interaction), Bot Developer, Futurist and Technological Evangelist, Carlos Toxtli, a few days ago, I shared with you the first part of this column, what is the impact of Chatbots on Human Resources? The benefits of Chatbots are immense.

How do Chatbots and Bots help Human Resources Management?

Bots help us implement strategies that humanly would take too long to do but we can use bots that look for talented people that others are not looking for as in very specific technologies, let's think outside the box!

Bots greatly automate the tasks that a recruiter usually manages.

Just as these automatic processes can help in the number of individuals to be recruited, they can also be used to increase the quality of the tasks performed through training processes integrated into the automated process.

Example1:  In the technology industry it is possible to use bots that analyze a developer's code and depending on their evaluation invite candidates to an online test. Once the candidate has passed the test, it is even possible to automate the scheduling of a call in a free time of the recruiter's calendar, saving a significant amount of time and guaranteeing a standard quality in the process.

Example 2:  talent is everywhere, who receive multiple offers, we can search on Twitter for people who follow the accounts of those technologies that we need and if they follow a large part of them it is likely that they have notion of them and may be possible candidates, Instead of contacting a few saturated with offers, we get a large number who most likely have not been contacted.

Conclusion It is more likely to have more impact with strategies based on bots where we approach talent because we know their behavior, instead of being in a fierce fight for talent in networks that are very crowded by recruiters.

How to optimize the Recruitment process using HRMS Software & bots?

Usual process, receive CV of candidates, evaluate them and then ask to fill out psychometric tests. HRMS Software & Chatbot merge the process so that no duplication will happen and will lead to a smooth process.

Optimized process, using HRMS Software & Chatbot you can make an analysis on the applicant's profile, to assess if the candidate is suitable for the position, focusing on actionable, example: sending an automatic email proposing a job offer, with a link to a form or test Thus we move forward with candidates interested in a vacancy.