Keys That Make the Difference In Human Resources Management Software

 

Keys That Make the Difference In

Human Resources Management Software

One of the main differentiating factors that HR software can have is the support service that it offers to its users in all stages of implementation. In concrete terms, what things add value to this tool? Here we tell you the keys.

 

Beyond the technical aspects that a human resources software delivers, there are complementary points that determine whether or not this platform is successful in a company. For example, if the developer has the know-how of the area, he can build a structure that adapts to the client's needs.

 

Rankmi already has more than 100 clients, 500 thousand users distributed in 8 countries. For many of them, what they value the most is the quality of their service. In this, essential factors are to achieve a good first user experience or to provide advice in daily use.

 

These are some of the keys that make Human Resources software stand out above its competition:

1. Knows and understands the customer's needs

 In this sense, Felipe Cuadra, Rankmi Consulting Manager, explains that it is essential that there is someone on the team who knows the client's needs first-hand. “For example, our consultants come from the Human Resources field and as well as the sales team. This makes us know in depth the needs of the area. Furthermore, we take care to set clear objectives and at the end of the project we check that these objectives have been met”.

They also always keep "their ear to the floor." In this way they can understand what are the trends in the area, what is coming later and have updated answers for their clients.

2. Offers an additional service to the purchase of the technological solution

 In the industry, any additional service is considered a separate matter. When the client needs to add expertise to the technology, they must frequently request additional consulting. This adds costs to projects that already have established budgets.

“At Rankmi we believe that this model does not work and we risk integrating the expertise in each of the implementations, at no additional cost. We believe that without this expertise we cannot fully understand the client's objectives, and if we do not understand them, it is difficult for us to be allies in meeting them”, Cuadra affirms.

Ideally, throughout the process, from the first approach, value is added to the customer. "We share what we are learning in each project with all our clients, even with those who decide not to buy our services."

3. Design the set up to suit the client

The flexibility of the tool is crucial for its good reception. The idea is that the platform can quickly absorb customer data. In Rankmi's case, when a company is clear about what it wants to do, the main concern is to absorb its process efficiently and then contribute the experience to make it more agile and useful.

 

On the other hand, in companies that are not clear about how to do things, it is preferable to focus on why. In these cases, it is easier to advise the company in the construction of a process that clearly responds to its objectives and expectations.

Regarding adaptation to customer needs, it is important that the software can carry out various processes.

“At Rankmi, our architecture allows every time we find a new way of doing things, all of our clients gain from that flexibility. In case clients want to do something that we cannot and this benefits all our clients, we include it in our pipeline. This way we stay current and share best practices”explains Felipe Cuadra.

4. Create a good user experience

The system must be intuitive and similar to the systems that users already use (such as Facebook). This reduces training and support costs. On the other hand, the content of the processes (competences or questions that are asked) must be easily understood and written in a close language.

This is how Felipe Cuadra explains it: “In one of the most popularly used surveys to measure the work environment, they ask if you work in a psychologically safe place. As HR professionals, we may find it difficult to define what they mean by a psychologically safe place. Imagine someone from outside the HR world. If the question is not understood, the answers are loud and the metrics are useless. We make sure that everything we ask is available to end users. "

5. Understand the Issues

In Rankmi's experience, one of the main problems for clients is lack of time. Counterparties often have a lot more work than they can do, and if they have slow and difficult systems, this becomes even more difficult for them. That is why technological software is necessary to optimize your work and separate the accessory from the relevant.

Conclusion 

There are certain factors that can make a technological solution easily integrated into work areas and not all of them depend on the functionalities of the tool itself. Many times the human factor plays a crucial role in this adaptation process . Providing support and advice, making an adequate set up or understanding the contexts in which it is going to be inserted, can make a big difference in the reception that Human Resources Management Software has.