Human Resources Management in
Pandemic By
The
global employment landscape has been transformed due to the Coronavirus Pandemic. Many
companies have not been able to bear closure due to confinement and others have
seen their income totally reduced due to the drop in consumption. Those
that have remained standing are those related to essential services and those
that have been able to offer their products and services digitally. In all
this time, the organizations that have best adapted to the new circumstances
are those that have managed to provide an agile response to needs and
those that have consolidated their digital transformation.
If
something has become clear in recent months, it is that the internal
structure of a company is key when facing a crisis of any kind. And
in that structure, workers occupy a central position; it is the most precious
resource of any business. For this reason, the role that HR is currently
playing is essential for the smooth running of companies.
The
uncertainty that the near future holds for us forces us to generate several
possible scenarios in which face-to-face assistance and teleworking of the
staff are combined. Which processes can go fully digital and which can
only be performed physically? How to make all that change agile? To
overcome these challenges you have to analyze the skeleton of the company to
its foundations.
DIGITIZATION
AND AGILITY, THE KEYS TO ADAPTATION
As
we mentioned above, the companies that are leading the digital transformation
process are the ones that are best adapting to the changes caused by the
pandemic. Digitization and the use of HRMS Software
affects two fundamental areas of action: on the one hand, that products and
services can be offered online and, on the other, that the staffs
can telework. Likewise, it is important that team leadership and
all that goes with managing human resources can be done remotely.
The other adaptive key has been the ability to respond quickly to new circumstances. In this way, companies that are governed by agile methodologies have been able to react. Implementing these forms of organization means structuring processes in a modular way and giving staff much greater self-management capacity, which means completely changing some forms of leadership anchored in the past and eliminating useless bureaucracy.
In Human
Resources Management in times of COVID-19, we have collected all this
panorama to propose lines of action that any HR department can put into
practice . The work of these departments is essential for companies
to develop a speedy recovery and adapt quickly to new circumstances.
Thus,
we treat the recruitment and on-boarding phase commenting
on RPA or process automation technologies, the opening of communication
channels to improve the incorporation of new employees and the ability to adapt
to change as one of the most demanded after the lockdown.
On
the other hand, we talk about team leadership, insisting on the
implementation of agile methodologies, enhancing the interconnection channels
between all members and empathizing with the situation that the staff is
coping, without losing the need for a direction. In this sense, we also
address performance evaluation and how to control the workforce from
a distance.
Finally, we must not forget that the motivation and engagement work that has already been done cannot be jettisoned , precisely at these times when it is most needed. The compensation systems must be reviewed to adapt them to the new situation and some aspects of continuing education and career plans must be restructured .
AUTOMATED
AND OBJECTIVE EVALUATIONS
The
use of artificial intelligence (AI) techniques helps to measure,
control and improve the performance of people in their respective
jobs. Thanks to this, objective information is available to manage the
staff of an organization according to their requirements and needs. For
this to be the case, the best option is to automate these assessments with a
solution such as People, one of the modules of the HRMmitra by Unistal for human resources.
Five
key characteristics contemplated in this module come into play in performance
evaluation: analysis of the results obtained by each employee, detection
of training needs, and evaluation of the internal selection and promotion
system. Along with these formal aspects, it also considers whether the
remuneration policy is adjusted to the results and helps in the planning of
human resources from the worker to the management.
Likewise,
the Talent Management module IA by aggity allows the
company to have a selection tool within its own website. Thanks to the
application of predictive algorithms, it is possible to interpret free texts
and extract the most relevant characteristics of each
employee. Artificial intelligence allows, in this case, interaction with
assistants who establish conversations based on cognitive analytics.
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