Human Experience Management using HRM Software Higher Productivity

Sociologists, behaviorists, and anthropologists have always been fascinated with understanding the human experience, and many of the foundations of modern society and our education, mental health, and social service systems are based on understanding what happens when experience Human is handled with a specific social factor.

While there has been some focus on customer experience management in recent years, what is new is realizing the human experience that includes the collective experience of all employees in the corporate world. Now, in addition to all this, it is important for human resources departments to know how to measure, quantify, analyze the result of these experiences and then apply them as a means to improve business results.

This paradigm shift is more significant than many believe. The success of transactional systems such as ERP, HRMS, CRM and others have always been based on the fact that a main business object (a bill of materials, an employee record or a customer record), is located in the center of a set of business processes. When this data is quantified, the transactions involved become stories that matter: what was built, what was bought, what was sold, who was hired, and who was fired. But something was missing. 

HRMmitra is a SaaS based HRMS software recording and reporting on the transactions that take place around these objects. 

HRMS: the missing link between business success and productivity. 

As long as a company knows what is going on in its core business processes, all is well. The problem, of course, is that focusing on a company's core business transactions is not the same as ensuring the company's success. This is particularly true in the consumer paradise we now find ourselves, where an alternative product or service and the competition is just a click away.

Understanding what the myriad stakeholders of a company (customers, partners, employees) are and what they are experiencing is just as important, and in some cases, more important than the standard financial KPIs that for many years have been governing corporate decision making.

The other change in the business world that set the stage for SAP SuccessFactors' HXM was the movement known as "behavioral economics,” in which people were talked about not being rational; they are almost autonomous actors that much of the economic theory presupposed. In fact, our interactions as economic beings are characterized more by emotions, "intuitions" and other behaviors that flout all those beliefs and theories that human behavior is predictable in a linear and mechanical way.

This disconnect between how companies are traditionally run and the experiences of the humans who work for them may be responsible for one of the great paradoxes of the economic age: a striking lack of productivity growth throughout the global economy.

Since the beginning of the current century, and years before, the growth in the use of technology in business did not produce an appreciable growth in productivity. This zero-growth phenomenon is called "The Solow Effect , " named after Robert Solow's Nobel Laureate, who is best known for his almost infamous quote: "You can see the computer age everywhere, but not in the statistics productivity".

The paradox is that despite the promises of productivity gains implicit in the use of technology, real productivity growth at the macroeconomic level has been largely non-existent, hovering in the range of one to two percent this century, a despite the huge and continuous arguments in the use of technology.

Of course, an understanding of the experiences that stakeholders are having in the business world - that they are increasingly mediated by technology that aims to digitally transform these experiences, although it is not a guarantee that productivity growth will be right now.

But the more digital transformation means that business success or failure is just a click away, the more the emotions that drive those “clicks” becomes a major factor in measuring failure and predicting success.

Following the example of Tversky, Kahneman and Solow, the management concept of human experience is in many ways the missing link to understanding what drives success, expansion and business productivity. We know unequivocally that two companies with similar products, business models, and operating models can have fundamentally different degrees of success. Because success differs so dramatically encompasses many factors, but there is no question that how customers, partners, and employees experience a business can have a huge impact on the difference between success and failure. 

The birth of modern ERP systems in the 1990s coincided with a movement to improve how businesses are run. The consequent phenomenon of business process reengineering swept the world, forever changing the way businesses operate.

A similar revolution is now upon us, incorporating the management of the human experience. Bringing the world of business and operations together with HXM to provide the best view yet of what it takes to be successful.

The demands of digital transformation mean that we must also measure what happens when companies transform not only their internal operations, but also their interactions with the world. 

Ready to transform your people's experience into productivity?

Following SAP's leadership with HXM, a new approach to the employee / workforce where it is possible to combine customer and partner experiences to start telling stories about how to achieve better business results.

Companies that succeed in digital transformation will succeed precisely because they were able to harness the human experiences of their customers, employees, and partners. The missing link in business success and productivity is no more. And your company, whose side is it on? Is your human resources department prepared to take on the management of the human experience?